Refund policy
1. Return & Refund Policy
30-Day Return Policy
At NOVANEWMEN, customer satisfaction is our priority.
You may return your order within 30 days of delivery.
Return Conditions
- Item must be unworn and unwashed.
- Original tags must be attached.
- Item must be returned in its original packaging.
Non-Returnable Items
- Gift cards.
- Final sale items.
- Personalized products.
Refunds
Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Contact
Email: support@novanewmen.com